All commercial insurance carriers are now covering Telehealth visits. Your co-pay and deductible may apply, however we do not want this to prevent you from getting the care that you need.
What is Telehealth?
Telehealth offers a convenient virtual visit when you are unable to come into the office. This service allows you to receive treatment at any time from the comfort and safety of your location. If your provider orders pre-appointment lab tests, the tests may be completed quickly and safely at our Asheville, Upper Level, or, Hominy Valley locations. To request a Telehealth appointment, please call our offices at (828) 258-8681 during regular business hours.
What to expect at your Telehealth visit
- You will receive a call from the nurse the day of or day before your appointment to update you chart for your doctor.
- If you have a Smartphone, you will receive a text near your scheduled appointment time. The text will come from an unknown number. Please tap the link in the text message within 10 minutes of your appointment time. If you miss the text or do not tap the link in time, your provider will telephone you.
- If you have a computer with a webcam but not a Smartphone, you can provide an email address to receive an email with a link to to open when you are ready.
- If you do not have a computer or a Smartphone, your provider will call you at the designated appointment time. The incoming call number will be our main line, (828) 258-8681.