Contact Us

All inquiries: (828) 258-8681

Ext 1: Schedule or change an appointment

Ext 2: Request a Prior Authorization

Ext 3: Speak with a nurse on the Patient Care Team

Ext 4: Reach Referrals, Medical Records or Billing Dept.

Ext 5: Patient Portal support voice mail line

Ext 0: Operator. For hospitals or pharmacies or for assistance from the Operator during business hours.

Fax: (828) 253-4830

Medical Records: All Authorizations for the release of Medical Records TO The Family Health Centers and Authorizations for the release of Medical Records FROM The Family Health Centers should be faxed to The Family Health Centers at Fax: (828) 253-4830. We will document and forward your medical records and requests to our medical records partner, Medicopy. Please do not fax medical records or requests directly to MediCopy.


FHC staff person smiling while looking up from computer

Hominy Valley Scheduling Team Member answering phone

We now offer Telehealth service:

It’s a virtual visit conducted with a provider over the telephone from a safe location of your choice. Telehealth supports the recommended social distancing that could help limit the spread of the COVID-19 virus.  Please call (828) 258-8681, option 1, to request a Telehealth appointment.

A provider will contact you at the designated telephone number at the scheduled appointment time. Your co-pay and deductible will apply and will be billed at a later date.

Our Hours


Monday – Friday 8 AM – 4:45 PM
Saturday Clinic 9 AM – 4 PM
All Clinics CLOSED 11:45 AM – 12: 45 PM

*Saturday clinic at Asheland Ave. location, upper level only, by appointment only.


Downtown, Arden & Hominy Valley:
8:00 AM – 11:30 AM, 1:00 PM – 4:30 PM

No lab testing on Saturdays.


If you need care after regular business hours, please call 828-258-8681. Press “1” for the answering service. The On-Call Physician will respond within an hour of receiving the message.

More than 9 out of 10 patients say they would recommend The Family Health Centers to a family member or friend.

Practice Administrator