Contact Us
All inquiries: (828) 258-8681
Ext 1: Schedule or change an appointment
Ext 2: Request a Prior Authorization
Ext 3: Speak with a nurse on the Patient Care Team
Ext 4: Reach Referrals, Medical Records or Billing Dept.
Ext 5: Patient Portal support voice mail line
Ext 0: Operator. For hospitals or pharmacies or for assistance from the Operator during business hours.
Fax: (828) 253-4830
Medical Records: All Authorizations for the release of Medical Records TO The Family Health Centers and Authorizations for the release of Medical Records FROM The Family Health Centers should be faxed to The Family Health Centers at Fax: (828) 253-4830. We will document and forward your medical records and requests to our medical records partner, Medicopy. Please do not fax medical records or requests directly to MediCopy.
We now offer Telehealth service:
It’s a virtual visit conducted with a provider over the telephone from a safe location of your choice. Telehealth supports the recommended social distancing that could help limit the spread of the COVID-19 virus. Please call (828) 258-8681, option 1, to request a Telehealth appointment.
A provider will contact you at the designated telephone number at the scheduled appointment time. Your co-pay and deductible will apply and will be billed at a later date.
Our Hours
CURRENT HOURS:
Monday – Friday 8 AM – 4:45 PM
Saturday Clinic 9 AM – 4 PM
All Clinics CLOSED 11:45 AM – 12: 45 PM
WALK IN CLINICS TEMPORARILY CLOSED.
*Saturday clinic at Asheland Ave. location, upper level only, by appointment only.
TEMPORARY LAB HOURS:
Downtown, Arden & Hominy Valley:
8:00 AM – 11:30 AM, 1:00 PM – 4:30 PM
No lab testing on Saturdays.
AFTER HOURS – FOR ESTABLISHED PATIENTS
If you need care after regular business hours, please call 828-258-8681. Press “1” for the answering service. The On-Call Physician will respond within an hour of receiving the message.
Practice AdministratorMore than 9 out of 10 patients say they would recommend The Family Health Centers to a family member or friend.