Coronavirus / COVID-19 Response

illustration of heart inside a building

COVID-19 vaccine available for established patients during scheduled office visits

Please note: patients may receive the COVID-19 vaccine at a routine office appointment. We do not offer walk-in COVID-19 vaccines.

  • Who is eligible at The Family Health Centers: adults 12 and older
  • Brands of COVID-19 vaccine: Pfizer (approved for adults 12 and older) or Moderna (approved for adults 18 and older)
  • Patients seeking a COVID-19 vaccine urgently can search for a local provider at here.

Patients age 5 to 11 will need to visit their local health department or a pharmacy to receive the COVID-19 vaccine at this time.

  • Asheville-area appointments for the Pfizer vaccine for children age 5 to 11 may also be found here.

Other vaccine resources:

Contact the NC DHHS  COVID-19 Help Center at 1-888-675-4567

Find information about the Johnson & Johnson COVID-19 vaccine here.

Everyone 12 and older in North Carolina is now eligible to receive the COVID-19 vaccine. Visit to find and schedule with your local vaccine provider.

Buncombe County now offers walk-in Pfizer COVID-19 vaccinations to individuals 12 years of age and older at the Buncombe County Health Department at 40 Coxe Avenue, Downtown Asheville. Buncombe County additional Assistance by phone is available by calling 828-419-0095. Buncombe County additional Assistance by phone is available by calling 828-419-0095.

Need the vaccine to come to you? Check this list of vaccine providers who offer in-home service for those who are homebound.

Sam’s Club offers vaccine appointments at most area locations. Non-members can sign up for a free guest membership to schedule their appointments. Schedule appointments here.

CVS is offering limited vaccine appointments in the Western North Carolina region. Check here for available locations.

Sona Pharmacy is offering the COVID-19 vaccine. You can sign up for email updates (including when specific vaccines will be in stock), get up-to-date information, and book your vaccine appointment on the SONA website here.

Ingles Pharmacy offers the COVID-19 vaccine at a limited number of pharmacy locations. More information here.

MAHEC offers appointments for eligible adults. Register with MAHEC here.

Walgreens offers a limited number of COVID-19 vaccine appointments. More info here.

The vaccine is administered at no cost to all residents of North Carolina.

Tested, safe and effective COVID-19 vaccines will help us defeat the virus, get back in control of our lives and back to the people and places we love.  We understand that our patients are eager to learn more about the vaccine.  We encourage you to visit this webpage for detailed information about the vaccine in North Carolina.

FHC Staff COVID-19 Testing Tent image

If you have COVID-19 symptoms or suspect exposure, please call us.

  • We are following NC Department of Health recommendations to offer testing to patients with symptoms, and, those with a higher risk of exposure to the virus. The practice is also testing all providers and clinical staff.
  • Should you request a COVID-19 test? Please review new recommendations here
  • If you have symptoms, including fever, cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat, we will, in most cases, ask you to come to our Respiratory Clinic to be safely tested for COVID-19.
  • If you are experiencing any of the above symptoms, we recommend visiting the symptom “Self-Checker” on this web page provided by Buncombe County before giving us a call.
  • We may recommend Rapid Antigen Testing.  Antigen tests are designed to detect proteins from the virus that causes COVID-19 in respiratory specimens. We may recommend Rapid Antigen testing based on a screening with your provider if appropriate.
  • Please note that a mask or face covering, and a temperature check, are required to enter our facilities. Masks or face coverings must fit securely, and must be worn throughout a visit.

Telehealth Appointments - What to Expect

  • If you have a Smartphone, you will receive a text at your scheduled appointment time. The text will come from an unknown number. Please tap the link in the text message within 10 minutes of your appointment time. If you miss the text or do not tap the link in time, your provider will telephone you.
  • If you do not have a Smartphone, your provider will call you at the designated appointment time. The incoming call number will be our main line, (828) 258-8681.

Your co-pay and deductible will apply. Please be prepared to pay your co-pay prior to your appointment time.

Novel Coronavirus or “COVID-19” information for our established patients:

  • We encourage you to follow Centers for Disease Control (CDC) updates here.
  • If you suspect infection with COVID-19 and have a fever, cough or shortness of breath, please call ahead so we can direct you to the most appropriate location for care.
  • Our staff wash/disinfect hands in between each new patient appointment, and we encourage you to do the same. We have soap and hand sanitizer available for in office use.
  • We have initiated protocols to minimize your time in the waiting room and to minimize your close proximity to another patient while in our office.

Office Location Updates

    • The Asheville, Arden and Hominy Valley locations are  open for labs and select in-person appointments. Closed for lunch.
    • The Respiratory Clinic is offered at the Asheville Lower Level.  Closed for lunch.
    • X-Ray and Bone Density appointments are available.
    • Saturday Clinics offered at the Asheville Upper Level, by appointment only. Please call ahead so that we may assess your situation and direct you to the appropriate appointment. Closed for lunch.
    • All walk-in clinics are temporarily CLOSED

Martha doing lab work

To prevent the spread of this illness or others, including the flu:

  • Wear a face covering in the presence of persons outside of your household.
  • Maintain a safe social distance of 6 feet from others outside of your household.
  • Wash your hands often with soap and water.
  • Cover your mouth and nose with the crease of your arm when you cough or sneeze.
  • Avoid handshakes.  Do not touch your nose or eyes.
  • Stay home when you are sick, and respect CDC recommendations for social distancing.