Please note that The Family Health Centers does not have the COVID-19 Vaccine at this time.
Buncombe County residents ages 65 and older and all health care workers can now join the COVID-19 vaccinations wait list. All others, use this NCDHHS tool to find your vaccine group.
- Link to 65 and older waitlist HERE
- Link to health care workers waitlist HERE
- If you need assistance by phone: Buncombe adults 65 and older and all health care workers can be placed on the wait list by calling Buncombe County directly at 828-250-5000 between the hours of 8 a.m. and 5 p.m. M-F. There is no in-person wait list assistance
- The vaccine is administered at no cost to all residents of North Carolina.
Tested, safe and effective COVID-19 vaccines will help us defeat the virus, get back in control of our lives and back to the people and places we love. We understand that our patients are eager to learn more about the vaccine. We encourage you to visit this webpage for detailed information about the vaccine in North Carolina.
The Practice Welcomes Jennifer Hall, MD
Dr. Hall enjoys the full spectrum of family medicine and has a particular passion for pediatric care. Dr. Hall grew up in Georgia but has found a home in Western North Carolina since 2005. She enjoys spending time on the trails and lakes in this region and also has a newfound love of tennis. Welcoming new and transferring patients.
“I’m honored to join The Family Health Centers. Though the healthcare world has changed during this pandemic, I know one thing we can depend on is that this team will continue to provide quality care to patients in need.”
Please call (828) 258-8681 for an appointment.
All locations are open for patient care.
Gradual re-opening services for patients include:
- Annual Physicals, Medicare Annual Wellness Visits and Well-child visits, safely, in our offices.
- The Asheville, Arden and Hominy Valley locations are open.
Each offering a limited number of in-office appointments.
- Walk-in Clinics are temporarily closed.
- New Patient appointments.
A limited number of in-office appointments available. Most New Patient services offered via a Telehealth / Virtual Office Visit.
- COVID-19 testing for patients suspecting exposure to the virus.
We are following NC Department of Health recommendations to offer testing to patients with symptoms, and, those with a higher risk of exposure to the virus.
- Walk-in Labs at all locations.
- Please note that a mask or face covering, and a temperature check, are required to enter our facilities. Masks or face coverings must fit securely, and must be worn throughout a visit.
Please call to schedule an appointment. High-risk patients will continue to be directed to Telehealth / Virtual Office Visits.
Office Location Updates
- The Asheville, Arden and Hominy Valley locations are open for labs and select in-person appointments. Closed for lunch.
- The Respiratory Clinic is offered at the Asheville Lower Level. Closed for lunch.
- X-Ray and Bone Density appointments are available.
- Saturday Clinics offered at the Asheville Upper Level, by appointment only. Please call ahead so that we may assess your situation and direct you to the appropriate appointment. Closed for lunch.
- All walk-in clinics are temporarily CLOSED
To prevent the spread of this illness or others, including the flu:
- Wear a face covering in the presence of persons outside of your household.
- Maintain a safe social distance of 6 feet from others outside of your household.
- Wash your hands often with soap and water.
- Cover your mouth and nose with the crease of your arm when you cough or sneeze.
- Avoid handshakes. Do not touch your nose or eyes.
- Stay home when you are sick, and respect CDC recommendations for social distancing.
Appointments & Telehealth
- If you feel you need to be seen by a provider, please call (828) 258-8681. We will direct you to the appropriate office location, or, we may recommend a Telehealth visit.
- If you have symptoms, including fever, cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat, we will, in most cases. ask you to come to our clinic to be safely tested for COVID-19.
- If you are experiencing any of the above symptoms, we recommend visiting the symptom “Self-Checker” on this web page provided by Buncombe County before giving us a call.
- We recommend only Telehealth visits for routine rechecks, Medicare annual wellness and most sick visits.
Telehealth Appointments – What to Expect
- If you have a Smartphone, you will receive a text at your scheduled appointment time. The text will come from an unknown number. Please tap the link in the text message within 10 minutes of your appointment time. If you miss the text or do not tap the link in time, your provider will telephone you.
- If you do not have a Smartphone, your provider will call you at the designated appointment time. The incoming call number will be our main line, (828) 258-8681.
We encourage our patients to pursue needed medical care. For those concerned about cost, all insurance companies are covering Telehealth visits now. The Family Health Centers is here for you, and we appreciate your patience during this national emergency.
Margaret E. O'Kane, President, National Committee for Quality Assurance
The National Committee for Quality Assurance commends The Family Health Centers on Achievement of Recogniton for Systematic Use of Patient-Centered, Coordinated Care Management Processes.
Novel Coronavirus or “COVID-19” information for our established patients:
- We encourage you to follow Centers for Disease Control (CDC) updates here.
- If you suspect infection with COVID-19 and have a fever, cough or shortness of breath, please call ahead so we can direct you to the most appropriate location for care.
- A mask or face covering is required to enter our facilities. Masks or face coverings must fit securely, and must be worn throughout a visit.
- A temperature check is required of all providers, staff and patients prior to entering our buildings.
- Our staff wash/disinfect hands in between each patient appointment, and we encourage you to do the same. We have soap and hand sanitizer available for in-office use.
- We have initiated protocols to minimize your time in the waiting room and to minimize your close proximity to another patient while in our office.
At The Family Health Centers, you’re not a number, you’re family.
We know that you need healthcare providers who you can trust and connect with authentically. We hope you’ll feel welcomed and respected when you come to our offices. It’s our vision to reclaim healthcare, to make it reflective of your values and your vision for what it means to feel well.
A Whole Lifestyle Approach
In addition to traditional healthcare, we offer lifestyle medicine addressing nutrition, physical activity, sleep, stress management and other non-drug modalities to treat and often reverse chronic disease.